Currently I am in Manila being hosted by HP at their global delivery center here. This was fast tracked following up from the Proctor and Gamble account. In a piece of brilliant timing, following up from a discussion on Disaster Recovery, HP arranged a minor earthquake for us. Sitting on the 34th floor of a Makati skyscraper with a slightly surprised look on our faces, the contrast with the locals could not have been more stark. We quickly realised that it was a regular event.

The other regular event is that HP have yet another unrealised capability in global delivery, it does global delivery better than it gives itself credit for.

HP is very process centric, it clearly shows at global delivery centers, Christchurch, Manila, India or any location. Additionally the strength at HP in terms of client satisfaction shows through. For one reason or another HP still struggles to make enough noise about the capabilities and to use them as a strong tool with clients. Whilst differentiation (especially for SAP delivery) is very difficult to say the least, there is a need for it. HP have some potential differentiation capabilities, but for one reason (perhaps confidence and self belief in serviices) or another they are unable to communicate them as much as they should. Perhaps this is a role for their new marketing head, to transfer the strength in product marketing to services.